Refund Policy

Last updated 14 September 2026

This is the only place we state our refund terms. Our Terms of Service link here rather than repeating any of it, so there is one answer, not two.

1. What this covers

In short: this policy covers paid recorded courses, live cohorts and one-to-one coaching. Nothing else needs a refund clause.

This policy applies to recorded courses, live cohorts and one-to-one coaching purchased directly from Alpha Consulting Engineers. It does not apply to free courses, free webinars or free consultations. There is nothing to refund on something that cost nothing.

2. Recorded courses

Refund terms for recorded courses are being updated and will be published here; in the meantime, email billing@alphaapc.com and your request will be considered individually, in line with your statutory rights.

3. Live cohorts

In short: the earlier you cancel before the start date, the more you get back, and a transfer to the next cohort is always free.

Live cohort cancellation terms

Cancelled	What happens
More than 14 days before the start date	Full refund
7–14 days before the start date	50% refund, or a full transfer to the next cohort
Fewer than 7 days before, or after it begins	No refund, but one free transfer to the next cohort

If we cancel or reschedule a cohort, you choose between a full refund or a transfer, and that choice is always yours, not ours.

4. One-to-one coaching

In short: Fees for one-to-one coaching are generally non-refundable. If you are genuinely dissatisfied with the quality of the service, you must explain the specific reasons so that we can review and attempt to resolve the issue.

Once a coaching package has been booked or commenced, fees are non-refundable for a change of mind, non-attendance, failure to use the available sessions, scheduling difficulties attributable to you, or dissatisfaction with an assessment or certification outcome.

If you believe that the coaching delivered was materially different from the service described at the time of purchase, you must submit a written complaint within seven calendar days of the relevant session. Your complaint must identify the session concerned, clearly explain the specific areas of dissatisfaction and describe how the service did not meet the agreed description or reasonable professional standard. A general statement that you were dissatisfied will not, by itself, establish entitlement to a refund.

We will review the complaint in good faith and may request further information. Where reasonably appropriate, our first remedy may be to clarify the matter, repeat the affected part of the service, provide a corrective session, allocate a different mentor or offer a service credit. If we determine that there was a material deficiency that cannot reasonably be corrected, we may approve a full or partial refund relating to the affected service or unused sessions.

You may reschedule a session without charge by providing at least 24 hours’ notice. A session cancelled or missed with less than 24 hours’ notice will normally be treated as delivered, except in a genuine emergency accepted by us. If we cancel a session, we will offer a replacement session at no additional charge. If we are unable to provide a reasonable replacement, you may receive a credit or refund for that cancelled session.

Nothing in this section excludes or limits any refund, remedy or consumer right that cannot lawfully be excluded.

5. Assessment outcomes

6. If something’s wrong on our side

If course materials become temporarily inaccessible through our website or learning platform because of a technical problem, we will take reasonable steps to restore access. While the problem is being resolved, we may provide the purchased materials through another reasonable and secure electronic means, such as email, a private download link, cloud storage or an alternative learning platform.

You must provide an active email address and reasonably cooperate with any alternative access instructions we provide. Where the purchased materials are made available to you through an alternative electronic means within a reasonable period, the temporary platform issue will not, by itself, entitle you to a refund.

If any material is missing or incomplete, we will provide or complete the affected material through the platform or another reasonable electronic means. Nothing in this section excludes any remedy that must be provided under applicable consumer law where we are unable to supply the purchased service or where it is materially different from what was advertised.

7. Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under Indian, UK or EU law.

8. How refunds are paid

Approved refunds are returned to your original payment method via Razorpay or PayPal. Once we’ve approved a refund, exactly when it reaches you depends on your bank. We will initiate an approved refund without undue delay and, wherever reasonably practicable, within seven business days after approval. After we initiate the refund, the time required for the amount to appear in your account is controlled by the relevant payment provider, card issuer or bank. Processing times may vary, and we cannot guarantee the exact date on which the refunded amount will be credited to you.